Warranty Policy
Reliable Protection for Your Investment
At Litestar LED, we are committed to the quality and long-term reliability of our products. We provide a 2-3 year limited warranty on the entire screen (terms may vary by project). All displays undergo strict testing and are certified with ISO9001, CE, RoHS, and SGS.
Our professional team responds to all inquiries within 24 hours, offering reliable technical support throughout the product lifecycle.
Our professional team responds to all inquiries within 24 hours, offering reliable technical support throughout the product lifecycle.
After-sales Service Types
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Installation SupportProfessional guidance and detailed technical drawings to ensure smooth and correct installation of your LED displays.
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Remote Technical AssistanceFast remote debugging, software configuration, and technical support via phone, email, or online meeting.
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Maintenance & RepairEfficient on-site or return-to-factory maintenance services with quick response to keep your screen running optimally.
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Training ServicesOn-site or online operation and maintenance training for your team to help you manage the system independently.
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Spare Parts SupplyLong-term supply of original spare parts with fast delivery to minimize downtime.
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Technical ConsultationOngoing expert advice for project expansion, upgrades, and optimization throughout the product lifecycle.
After-sales Warranty Statement
1. What is the warranty period for Litestar LED displays?
We provide a 2-3 year limited warranty on the entire screen (specific duration may vary depending on product series and project contract). The warranty starts from the date of delivery.
2. What does the warranty cover?
The warranty covers manufacturing defects, functional failures under normal use, and quality-related issues. All products undergo 100% aging tests before shipment and are certified with ISO9001, CE, RoHS, and SGS.
3. What is not covered under the warranty?
The warranty does not cover damage caused by improper operation, incorrect installation, natural disasters, or man-made/malicious damage. Normal wear and tear of consumable parts is also excluded.
4. How do I make a warranty claim?
Please contact our after-sales team within the warranty period with your order number and photos/videos of the issue. We will respond within 24 hours and provide remote technical support or arrange repair/replacement as needed.
5. Do you provide after-sales service after the warranty expires?
Yes. We continue to offer paid repair services, spare parts supply, and technical consultation even after the warranty period ends. Long-term support is one of our core commitments.
After-sales Support
Our professional after-sales team is committed to providing fast and reliable support for all your LED display needs. Whether you have technical questions, installation guidance, or maintenance requests, we are here to ensure your projects operate smoothly and efficiently.
Contact Information:
● Phone: +86 186 6820 45279
● Email: sales@szlitestar.com