Frequently Asked Questions
1.What is the difference between front maintenance and rear maintenance LED displays?
Answer: Front maintenance allows modules, power supplies, and receiving cards to be accessed and serviced directly from the front side. It is especially suitable for wall-mounted or high-altitude installations, significantly saving maintenance time and labor costs. Most of our OFE PRO series support front maintenance.
2. How bright should an outdoor LED display be?
Answer: For outdoor applications, we recommend a minimum brightness of 4500-5000 nits. Our standard outdoor displays can reach up to 10,000 nits, ensuring clear and vivid visibility even under strong direct sunlight.
3. Do LED displays consume a lot of power?
Answer: Our energy-saving series have an average power consumption of approximately 140W/m² and a maximum of 350W/m². Compared to traditional LED displays, they can save 30-40% on electricity costs, making them very cost-effective for long-term operation.
4. What is the lifespan of your LED displays?
Answer: Under normal operating conditions, our LED displays have a lifespan of 80,000 to 100,000 hours (approximately 8-10 years). With our energy-saving technology and proper maintenance, the actual lifespan can be even longer.
5. Do you provide installation support?
Answer: Yes. We offer comprehensive one-stop services, including technical drawings, installation guidance, remote technical support, and on-site installation assistance for large projects.
6. What is the minimum order quantity (MOQ)?
Answer: Our standard MOQ is 1 square meter. We are very flexible and support small trial orders to help customers test our products.
7. How do you ensure product quality?
Answer: All products undergo 100% aging tests before shipment. We are certified with ISO9001, CE, RoHS, SGS, and use high-quality components from well-known suppliers.
8. What control system do you use?
Answer: We mainly use the NovaStar control system, which supports ViPlex software and VNNOX cloud platform for stable and convenient remote control.
9. Can your outdoor displays withstand harsh weather conditions?
Answer: Yes. Our outdoor displays achieve IP65/IP66 protection ratings. The modules and power boxes are fully sealed, making them resistant to rain, dust, and even salt spray in coastal areas.
10. What is your warranty policy?
Answer: We provide a 2-3 year warranty for the entire screen (specific terms may vary by project). During the warranty period, we offer free technical support and replacement of defective parts (excluding man-made damage).